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Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we may collect when you use our services, how we use and protect that data, and the choices available to you. Please read it carefully. If you have questions or wish to exercise your rights, contact us at [email protected].

Legal Status

We operate in accordance with applicable data protection and consumer laws. Where relevant, we handle personal data in line with the General Data Protection Regulation (GDPR) and other local privacy rules. If you have questions about our legal compliance or this policy, contact us at [email protected].

Registration and Login

When you register an account or log in to our site, we collect the information needed to create and manage your account and to keep your account secure.

  • Information you provide when registering: name, email address, date of birth, username, password, and any other identity information we reasonably request.
  • Login and authentication data: IP address, device identifiers, browser type, and login timestamps to protect your account and detect suspicious activity.
  • We may require identity verification in line with our legal obligations and to protect against fraud. We will only collect identity documents or verification data when necessary and will treat them with additional care.

Personal Data We Collect

We collect personal data that is necessary to deliver our services, provide support, comply with legal obligations, and improve our website. This may include:

  • Account details: name, email, username, date of birth, and contact preferences.
  • Technical and usage data: IP address, device and browser information, cookies, pages visited, and interaction logs.
  • Communications: messages, support tickets, and other correspondence you send to us.
  • Verification data: documents or information required to confirm identity where legally required or to protect the service.

How We Use Your Personal Data

We use your information to operate and improve our services, to protect our users and the platform, and to meet our legal obligations. Typical uses include:

  • Providing and managing your account and access to our services.
  • Verifying your identity and age where required.
  • Detecting, preventing and investigating fraud, abuse, or other wrongdoing.
  • Responding to your requests and providing customer support.
  • Maintaining security and preventing unauthorised access.
  • Improving our website, features and user experience through analytics.
  • Complying with legal and regulatory obligations.

Legal Basis for Processing

Under the GDPR, we rely on one or more of the following lawful bases to process your personal data:

  • Performance of a contract: to create and administer your account and provide services you request.
  • Legal compliance: to meet legal and regulatory obligations.
  • Legitimate interests: for fraud prevention, security, service improvement, and to operate our business, balanced against your privacy rights.
  • Your consent: where we ask for consent for specific uses such as marketing or certain cookies. You can withdraw consent at any time.

Cookies and Similar Technologies

We use cookies and similar technologies to make our site work, to understand how visitors use it, and to personalise your experience.

  • Essential cookies: necessary for core site functions and account security.
  • Performance and analytics cookies: help us understand usage and improve the site.
  • Functional cookies: remember your preferences and help with account features.
  • Where required, we will seek your consent for non-essential cookies and provide a way to manage your choices.

Sharing Your Information

We do not sell your personal data. We may share information in limited circumstances:

  • With service providers who perform services on our behalf and who are contractually bound to protect your information.
  • With law enforcement, regulators, or other authorities when required by law or to protect rights and safety.
  • With third parties to investigate or prevent fraud, abuse, or illegal activity.
  • With our professional advisers where needed to run our business or comply with legal obligations.

Security and Data Protection

We use technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures include access controls, encryption where appropriate, and regular security reviews.

No system is completely secure. If we become aware of a data breach that risks your rights or freedoms, we will follow applicable legal requirements for notification and remediation.

Responsible Gambling and Support

We take responsible play seriously. We may process information about your account activity to identify patterns that suggest you may need assistance. When appropriate, we will provide information about available support options and tools to help you manage your activity.

If you ask for support or self-help tools, we will process the data necessary to provide those services and to respect your preferences, including any self-exclusion or time-out requests.

Your Rights

If you are in a GDPR area, you have rights over your personal data. These include:

  • The right to access the personal data we hold about you.
  • The right to correct inaccurate or incomplete data.
  • The right to request deletion of your personal data in certain circumstances.
  • The right to restrict or object to certain processing and to request portability of your data where applicable.
  • The right to withdraw consent for processing that relies on consent.
  • The right to lodge a complaint with a data protection authority.

To exercise your rights or make a request, contact us at [email protected]. We may need to verify your identity before fulfilling requests.

Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy, to meet our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the reason it was collected.

International Transfers

Your data may be processed in countries outside your home jurisdiction. When we transfer personal data internationally, we use appropriate safeguards required by law to ensure adequate protection, such as standard contractual clauses or relying on an adequacy decision where available.

Children and Age Limits

Our services are intended for adults. We do not knowingly collect personal data from children. If we learn that we have collected data from a person who is under the minimum age required to use our services, we will take steps to delete that information.

Changes to this Policy

We may update this Privacy Policy from time to time. We will publish the updated policy on our site and indicate the date it was last revised. Significant changes will be communicated to you where appropriate.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

[email protected]